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At Scooter Series Shop, we know your gear needs to perform as hard as you ride. That’s why we’ve crafted shipping and return policies that keep you rolling without hiccups. Whether you’re upgrading your Pro Scooter or grabbing fresh Deck Tape, we’ve got you covered.

Shipping That Keeps Up With You

Order Processing

We hustle to get your gear moving:

  • Processing time: 1-2 business days after order confirmation
  • Weekend orders: Processed the next business day

Shipping Options

Choose what works for your ride schedule:

Method Carrier Cost Delivery Time Best For
Standard Shipping DHL or FedEx $12.95 10-15 business days after shipping When you need your Complete Pro Scooters or Long Boards faster
Free Shipping EMS FREE on orders $50+ 15-25 business days after shipping Budget-friendly option for Decks, Bearings, and smaller items
Pro Rider Tip: Double-check your cart before checkout! Make sure you’ve got the right size Trucks and proper Pro Scooter Wheels – it’ll save you the return hassle.

Our Rider-Friendly Returns

We stand behind our gear like we stand on our decks – with total confidence. But if something isn’t right, we’ll make it right.

Key Return Details

  • Return window: 15 days from delivery date
  • Condition: Unused items in original packaging with tags
  • Original shipping costs: Non-refundable

⚠️ Non-Returnable Items

Some gear is yours for life once it ships:

  • Deck Tape (once applied, it’s bonded to your deck)
  • Protective Gear (helmets, pads – hygiene reasons)
  • Customized items (personalized Pro Scooters, etc.)

3-Step Return Process

Smoother than fresh Bearings:

Step 1: Contact Rider Support

Email [email protected] within 15 days with:

  • Order number
  • Item(s) for return/exchange
  • Reason for return

Sample Email:

Subject: Return Request – Order #[Your Order Number]

Hi Scooter Series Team,

I’d like to return/exchange my recent purchase:

Order Number: [Your Order Number]
Item(s): [Product Name(s)]
Reason: [e.g., wrong size, defective, etc.]

Please send return instructions.

Thanks,
[Your Name]

Step 2: Get Approval

Our team responds faster than you can say “barspin” (usually within 24 hours) with:

  • Return authorization
  • Shipping instructions
  • Return address: 3469 Ward Road, El Paso, US 79936

Step 3: Ship It Back

Pack your return like a pro:

  • Use original packaging when possible
  • Include all tags and accessories
  • For Complete Pro Scooters or Long Boards: use protective packaging
  • Recommended: Trackable shipping + insurance for high-value items

Refunds & Exchanges

Refund Details

  • Timing: 3-5 business days after we process your return
  • Method: Original payment (Visa, MasterCard, JCB, PayPal)
  • Note: International customs fees aren’t refundable

Exchanges

Need different Pro Scooter Wheels? Wrong size Trucks? No sweat!

  • Follow the standard return process
  • Clearly request an exchange and specify replacement item
  • We’ll process once we receive your return
  • Note: Price differences will be charged/refunded

Damaged or Defective Gear

If your Complete Pro Scooter arrives with issues or your Bearings sound rougher than a beginner’s grind:

  1. Contact us immediately at [email protected]
  2. Include photos/videos of the damage
  3. We’ll send a replacement or refund – no return needed!

International Riders

For customers outside the U.S.:

  • You’re responsible for return shipping costs
  • Customs fees are non-refundable
  • Pro Tip: Use EMS for most cost-effective returns

Still got questions? Our gear-obsessed support team rolls deep to help at [email protected]. We respond faster than a fresh set of Pro Scooter Wheels!