Hey riders! We’ve compiled answers to your most common questions about gear, shipping, returns and more. If you don’t find what you need here, our rider-support team is always ready to help at [email protected].
About Our Products
What types of products do you specialize in?
We’re all about performance gear for scooters, skateboards, and longboards. Our specialty includes:
- Complete Pro Scooters and individual components (decks, wheels, bearings, trucks)
- High-quality deck tape and protective gear
- Longboard equipment and accessories
- Professional-grade scooter parts and accessories
Are your products suitable for beginners?
Absolutely! While we focus on pro-level equipment, we carry gear for all skill levels. Our Basic and Completes categories are great starting points for beginners looking for reliable, quality equipment.
How do I choose the right deck or wheels?
Our rider-staff can help you pick the perfect gear for your style and skill level. Email us at [email protected] with details about your riding style and we’ll recommend the best options from our selection of Tensor trucks, Pro Scooter Wheels, and performance decks.
Ordering & Payments
What payment methods do you accept?
We accept all major credit cards:
- Visa
- MasterCard
- JCB
Is my payment information secure?
Absolutely. We use industry-standard encryption for all transactions. Your payment details are never stored on our servers.
Can I change or cancel my order after placing it?
We process orders quickly to get you riding ASAP! If you need to make changes, email us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t entered the packing process.
Shipping & Delivery
Where do you ship?
We ship worldwide to most countries! Currently, we can’t ship to some remote areas in Asia. During checkout, our system will confirm if we can deliver to your location.
What are my shipping options?
Standard Shipping ($12.95):
- Carrier: DHL or FedEx (the pros’ choice)
- Delivery Time: 10-15 days after dispatch
- Best for: Riders who want their new Tensor trucks or Pro Scooter Wheels fast
- Includes full tracking
- Carrier: EMS (reliable worldwide coverage)
- Delivery Time: 15-25 days after dispatch
- Best for: Complete Pro Scooters or big gear hauls when you’re not in a rush
How long does order processing take?
All orders take 1-2 days to process. This isn’t just warehouse time – it’s quality control:
- Our rider-staff inspect every deck for perfect concavity
- We verify bearing smoothness with a test spin
- We package trucks and protective gear with impact-resistant materials
What about international customs fees?
While we include all necessary documentation for smooth customs clearance, fees may apply depending on your country’s regulations. These fees are the responsibility of the customer. For specific questions about your country, email our rider-support team.
Returns & Exchanges
What’s your return policy?
We offer a no-worries 15-day return policy from delivery date. Just email our rider-support team at [email protected] with your order details to initiate a return.
Important: Return shipping costs are the customer’s responsibility, and items must be in original, unused condition with all packaging.
What if my gear arrives damaged?
We pack all gear with care, but if something arrives damaged, email us immediately at [email protected] with photos of the damage and your order number. We’ll make it right!
Can I exchange an item for a different size/color?
Currently, we process exchanges as a return and new purchase. Return your original item following our return policy, then place a new order for the item you want.
Contact & Support
How do I contact customer support?
Our rider-support team (who actually use the gear we sell!) is available at [email protected] for:
- Urgent delivery updates
- Customs documentation questions
- Advice on combining multiple orders
- Any other questions about your gear
Where is Scooter Series Shop located?
Our headquarters is at:
3469 Ward Road, El Paso, US 79936
All orders ship from this location.
3469 Ward Road, El Paso, US 79936
All orders ship from this location.
Pro Tip: Combine your Pro Scooter Accessories and Protective Gear orders to hit the $50 free shipping threshold while ensuring all your gear arrives together!
Ready to ride? Check out our This Week’s Top Ten deals and experience the Scooter Series Shop difference – where we deliver more than gear, we deliver performance.