At Scooter Series Shop, we know that when you order new gear, you want it yesterday. That’s why we’ve streamlined our delivery process to get your pro scooters, longboards, and skate equipment to you as quickly and reliably as possible – whether you’re in downtown Los Angeles or central London.

Rider-First Delivery Philosophy: We treat every shipment like it’s going to our own local skate park. No warehouse robots here – real riders pack your gear with care, ensuring it arrives ready to perform.

Global Shipping Options Built for Riders

Standard Shipping: The Performance Choice ($12.95)

  • Carriers: DHL or FedEx – the pros’ choice for reliable delivery
  • Delivery Time: 10-15 days after dispatch
  • Best for: Riders who want their new Tensor trucks or Pro Scooter Wheels fast
  • Tracking: Full visibility from our warehouse to your ramp

Free Shipping: The Budget-Friendly Ride (Orders $50+)

  • Carrier: EMS – reliable worldwide coverage
  • Delivery Time: 15-25 days after dispatch
  • Best for: Complete Pro Scooters or big gear hauls where you’re not in a rush
  • Perfect when: You’re stocking up on deck tape, bearings, and other essentials

What Happens After You Click “Checkout”?

1-2 Days Processing: This isn’t just warehouse time – it’s quality control. Our rider-staff:

  • Inspect every deck for perfect concavity
  • Verify bearing smoothness with a test spin
  • Package trucks and protective gear with impact-resistant materials

Dispatch Notification: You’ll get an email with tracking when your gear leaves our El Paso headquarters at 3469 Ward Road – complete with estimated delivery date.

International Riders: Important Notes

While we ship to most countries (excluding some remote areas in Asia), please be aware:

  • Customs fees may apply depending on your country’s regulations
  • Delivery estimates may vary during peak seasons or local holidays
  • All packages include the necessary documentation for smooth customs clearance

Pro Tip: Order your Pro Scooter Accessories and Protective Gear together to hit the $50 free shipping threshold while ensuring all your gear arrives in sync.

Not Loving Your Gear? Our No-Worries Return Policy

We get it – sometimes that deck doesn’t feel quite right or those wheels aren’t your style. You’ve got 15 days from delivery to initiate a return. Just email our rider-support team at [email protected] with your order details.

Note: Return shipping costs are the responsibility of the customer, and items must be in original, unused condition with all packaging.

Questions? Our Rider-Support Team Has Your Back

Unlike big-box retailers, our support team actually uses the gear we sell. Email us at [email protected] for:

  • Urgent delivery updates
  • Customs documentation questions
  • Advice on combining multiple orders

Ready to ride? Check out our This Week’s Top Ten deals and experience the Scooter Series Shop difference – where we deliver more than gear, we deliver performance.